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On Feb 9 I called because it was not fixed and they told me that they would need 7-10 days from Feb 4 to start an investigation. 6 Report a Lost Card * + 0 Speak to a CitiPhone Officer Card-not-present transactions (credit cards and debit cards) Nov 10, 2024 0:00 am to 8:00 am Citibank Online, Citi Mobile ® App Citi Live Chat and Messaging Service through Citibank Online, Citi Mobile ® App Citi Alerts Service delay FPS transfers: Nov 10, 2024 1:00 am to 6:00 am EPS transaction Nov 3, 2024 · You can reach the Citibank credit card customer service by: Accessing their website or the Citi Mobile App and sending them a message. com. Reach out via phone, email, or social media. It's really that simple. After login, tap Help > Messaging service. *Hours vary by department. Contact a Citi customer service representative by phone, mail or live chat and receive immediate support for your Citi account today. 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